Privacy Policy

Little Letters is committed to protecting your privacy and handling personal information in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect personal information including:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Order and purchase details
  • Payment information (processed securely via third-party providers)
  • Communications you send to us (such as emails or contact forms)

We do not knowingly collect personal information directly from children. All purchases and account activity are intended to be completed by a parent, carer, or
guardian.

 

How we collect personal information

Personal information is collected when you:

  • Place an order through our website
  • Create an account
  • Subscribe to emails or updates
  • Contact us via email or forms
  • Interact with our website (including cookies and analytics)

 

How we use personal information

We use your personal information to:

  • Process and deliver orders
  • Communicate with you about your purchase or enquiry
  • Provide customer support
  • Improve our products, services, and website
  • Send updates or marketing communications (where you have opted in)
  • Meet legal and accounting obligations

 

Sharing of personal information

We may share personal information with trusted third parties only where necessary,
including:

  • Shopify (our website and e-commerce platform)
  • Payment processors
  • Shipping and delivery providers
  • Email or marketing platforms
  • Professional advisers where required by law

These providers are only given the information needed to perform their services and are required to protect your information.

We do not sell or rent personal information.

 Cookies and analytics

Our website may use cookies and analytics tools to improve your browsing experience and understand how our website is used. You can choose to disable cookies through
your browser settings, although this may affect website functionality.

 Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Personal information is stored securely and only accessed where necessary.

 

Access and correction

You may request access to the personal information we hold about you or request
corrections if information is inaccurate. Please contact us using the details
below.

Marketing communications

You may opt out of marketing emails at any time by using the unsubscribe link or contacting us directly.

 Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to our
practices or legal requirements. The most current version will always be
available on our website.